Information

Privacy Policy

This privacy policy sets out how Kestrel Cycle Stands uses and protects any information that you give when you or your company use this website.

Kestrel Cycle Stands may change this policy from time to time by updating this page.

You should check this page from time to time to ensure that you are happy with any changes. This policy is effective as from 31st July 2014 and updated on the 9th May 2018.

What We Collect

Here at Kestrel Cycle Stands we take your privacy seriously and will only collect information necessary to fulfill your order, to provide the products and or services you have requested from us using our online forms and checkout processes.

However, If you sign up to our newsletter, you agree to us periodically sending news and information solely about our products and services via email.

We do not pass your information on to third parties.

Placing an order & Creating an account

When you place an order with Kestrel Cycle Stands, you must create an account and provide us with billing and delivery information, as well as a contact name and telephone number, so that we can fulfill the order.

When you create an account, your details are captured using a form – the contents of which are protected using secure (SSL) technology.

When you make an order, information from this form is electronically transferred using secure SSL encryption to our payment provider, Worldpay.

Information about your purchase and your delivery address are passed on to our designated courier company.

Kestrel Cycle Stands do not capture or store your credit card information. Our payment provider, Worldpay, use the credit card information and your billing information to process your purchase and carry out security checks and counter-fraud measures.

In the event of supected fraud, we may share any information you provide us with our payment provider (Worldpay) or to any other relevant legal authority should we be requested to do so.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. This includes the use of SSL technology to encrypt the information we provide to our payment gateway, Worldpay.

Links to other websites

Our website may contain links to other websites of interest, however once you have used these links to leave our site, you should note that we do not have the control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. You should exercise caution and look at the privacy statement to the website in question

Controlling your personal information
We control the use of your personal information in the following ways:

we will not sell, distribute or lease your personal information

We do not share any information with any third party, except where necessary to fulfill your order, such as payment processing and delivery of goods.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, we will promptly correct any information found to be incorrect.

Managing your account information

You can login and manage your billing and delivery address information by logging into ‘Your Account’ section of the website. Please ensure that your billing information is up-to-date.

Your password

To protect your account from unauthorised access, you should use a ‘strong’ password to protect your information. A stong password is usually more than 10 characters long, and contains a mixture of letters, numbers and characters, and does not contain any simple wording.